A key facet of performance improvement transformation is team effectiveness. Often projects fail because we are not able to get the best out of all the team members. As a result, the effort becomes centered around a few so-called high-performing individuals while the others languish. The team members who often are not used are branded as ‘dysfunctional,’ ‘inconsequential,’ or ‘inoperative.’ While it is easy to negatively brand such people as ‘incompetent,’ seeking the positive contribution from them is key to success. The author refers to these people as ‘underdogs of performance improvement’ who have lot to offer. All we need to do it to look at them differently.


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