Our Focus Area

We work across diverse businesses and functions but mainly focus on two areas:

  1. Embedding Customer-Centricity
  2. Building Lean & Efficient Enterprise

These assignments help to reduce costs, increase sales, improve productivity, embed customer-centricity, reduce operations-risk and enhance customer experience.

Types of Assignments

The following are the type of assignments that we take up:

  • Customer Experience Transformation of a FMCG business,
  • Understanding Customer Journeys,
  • Lean Transformation of a healthcare services provider,
  • Metrics Refresh of Banking Operations,
  • Enhancing Conversion Ratio of Consumer Loans,
  • Improving Customer Experience of a Quick Service Restaurant,
  • Business Process Reengineering in Finance Operations,
  • Enhance Productivity of Sales Force,
  • “Service Gap” Process Reengineering
  • Improving Performance of a Shared Service Centre.