15 Ways to tell if You’re a Process Centric Company

Source – Originally Published on Mar 12, 2012 in processexcellencenetwork.com Does your company leadership treat processes as strategic assets? If not, maybe it’s time they did. Here Debashis Sarkar, Asia’s Service Lean Pioneer, Author and Thought Leader, shares 15 ways to tell whether you’re a process centric company. What...

13 Essentials of Coaching for Process Improvement

Source – Originally Published on Sep 12, 2011 in processexcellencenetwork.com As organizations embark on their process improvement journey, one of the things that they seem to forget is to focus on coaching skills that creates change agents, says Debashis Sarkar, author and Asia’s pioneer in Lean for services. And that’s a...

Seven Signs Your Process Improvement is Failing

Source – Originally Published on Jul 25, 2011 in processexcellencenetwork.com Many companies start the process excellence journey with a bang, says Debashis Sarkar, but fail to sustain the gains. In this PEX Network interview, Sarkar, author and Asia’s pioneer in Lean for services, looks at the causes of failure, details the...

Lessons on Process from 10 Downing Street

Source – Originally Published on Mar 3, 2011 in processexcellencenetwork.com Kate Middleton and Prince William may be grabbing headlines around the world over their pending nuptials, there’s another Briton that has been sharing the limelight lately: Larry the Cat. The British Prime Minister, David Cameron, whose responsibilities includes solving...

Pause, Clarify, Decide

Abstract The article offers tips when deciding to look for a new job. The author suggests talking to the boss to clarify whether or not an employee is contributing to team goals or impact strategic priorities. He recommends asking the boss to modify the job if there is lack...

Dear Lean practitioner, remember you don’t know all

 Source – Originally Published on Dec 9, 2010 in processexcellencenetwork.com Lean agents making the transition to service industries should speak softly and carry a list of questions. In the second article of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia’s service Lean...

How to lose friends and alienate staff – a lean sponsor’s guide

Source – Originally Published on Nov 8, 2010 in processexcellencenetwork.com What happens when management is not properly equipped to undertake a Lean Transformation? In the first of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia’s service Lean pioneer, argues that things can...

Enablers for Successful Lean Transformation

Source – Originally Published on Sep 22, 2010 in processexcellencenetwork.com When you decide to embark on a Lean transformation, you must make sure that the right enablers of a successful deployment are in place. Despite all the hard work I have seen companies put in to making their Lean...

Make Your Organization More Customer-Centric with the Kano Model

Source – Originally Published on Jul 27, 2010 in processexcellencenetwork.com Looking at products and processes from a consumer’s point of view is critical for building a successful business. I have seen employees work to improve processes without really knowing the customer they are serving or even the features of...
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