Six Sigma

15 Types of Process Excellence Professionals

Source – Originally Published on Jun 27, 2012 in processexcellencenetwork.com How to recognize a Toolophile from a Power–Point Maestro Process excellence professionals come in a variety of shapes and sizes, says PEX Advisor Debashis Sarkar. Here how’s to recognize them and how you can make sure you use their...

The Eight Habits of Effective Process Excellence Leaders

Source – Originally Published on Jun 27, 2012 in processexcellencenetwork.com A lot is written about process excellence, writes columnist Debashis Sarkar, but one area that has not been covered in much detail  is what actually makes a great process excellence leader? It’s not about the tools, he says. Here...

15 Ways to tell if You’re a Process Centric Company

Source – Originally Published on Mar 12, 2012 in processexcellencenetwork.com Does your company leadership treat processes as strategic assets? If not, maybe it’s time they did. Here Debashis Sarkar, Asia’s Service Lean Pioneer, Author and Thought Leader, shares 15 ways to tell whether you’re a process centric company. What...

Seven Signs Your Process Improvement is Failing

Source – Originally Published on Jul 25, 2011 in processexcellencenetwork.com Many companies start the process excellence journey with a bang, says Debashis Sarkar, but fail to sustain the gains. In this PEX Network interview, Sarkar, author and Asia’s pioneer in Lean for services, looks at the causes of failure, details the...

Dear Lean practitioner, remember you don’t know all

 Source – Originally Published on Dec 9, 2010 in processexcellencenetwork.com Lean agents making the transition to service industries should speak softly and carry a list of questions. In the second article of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia’s service Lean...

How to lose friends and alienate staff – a lean sponsor’s guide

Source – Originally Published on Nov 8, 2010 in processexcellencenetwork.com What happens when management is not properly equipped to undertake a Lean Transformation? In the first of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia’s service Lean pioneer, argues that things can...

Make Your Organization More Customer-Centric with the Kano Model

Source – Originally Published on Jul 27, 2010 in processexcellencenetwork.com Looking at products and processes from a consumer’s point of view is critical for building a successful business. I have seen employees work to improve processes without really knowing the customer they are serving or even the features of...

To Value Stream Map or Not to Value Stream Map a Service Process?

Originally Published on Aug 24, 2009 in processexcellencenetwork.com Value stream mapping and Lean implementation in the service business have somehow become synonymous. I have observed service organizations embarking on Lean implementation to invariably use value stream mapping. It is paradoxical that organizations using “value stream maps” often see these...
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