Advisory

We enable our clients to create value and grow by solving some of their complex problems. Our expertise lies in the following areas:

Customer Experience

Shepherding businesses to win the marketplace by providing a differentiated customer experience.

Customer Centricity

Pivoting organizations towards customer-centricity by holistically transforming the building blocks.

Cost Efficiency

Aligning cost structures with the company’s strategy and investing in building differentiating capabilities.

Operating Efficiency

Unlocking the full potential of operations by making them faster, better, flexible, cheaper and smarter.

Lean Management

Adopting lean thinking to make an organisation more efficient and to meet customer demands on a consistent basis.

Ways of Working

Embedding behaviours that assist an organisation in achieving its strategic business goals.

Workplace Effectiveness

Creating high-performance teams by synchronizing business strategy with managerial effectiveness, talent development, and employee engagement.

Process Reengineering

Designing, re-engineering, and transforming processes to make them flawless, efficient, and effective.

Business Excellence

Using the Malcolm Baldridge and EFQM models, we assist businesses in navigating the path to excellence and developing a culture of innovation.

Strategy Deployment

Formulating strategic priorities for businesses, disseminating them across all levels and then creating plan of action to accomplish them.

Food Safety

Enabling companies to build a food-safety culture that is supported by a robust management system.

Sustainability

Developing a sustainability strategy, as well as strengthening enterprise capability in managing social, economic, and environmental material risks.

Employee Experience

Designing the ideal experience and installing it across all interactions in the employee journey.

Growth

Accelerating growth by making customer acquisition flawless and delivering on unmet or underserved needs of customers.

Shared Services

Guiding companies with their shared services journey from strategy to transition to execution.

Organization Design

Creating an operating model through organizational re-configuration, process re-design, talent, and culture.